Returns & Exchanges
At Moen, we stand behind the quality of our fixtures and offer a 30-day return window for products in their original packaging. We aim to ensure your home improvement project is seamless, providing full refunds for unused items to guarantee your total satisfaction.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the Moen products you wish to return.
Print Prepaid Label
Once approved, download and print the prepaid shipping label provided via email to ensure tracked and insured transit back to our warehouse.
Package Securely
Place the unused fixture in its original Moen box with all mounting hardware and instructions included to avoid restocking fees.
Drop Off and Refund
Hand your package to the designated carrier; once our technicians inspect the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing